At Fallen Hearts LA, every piece is made and released in limited quantities. Please read our policy carefully before placing an order.

All Sales Final

All purchases are considered final sale. We do not offer refunds or cancellations once an order has been placed.

Exchanges

We currently offer exchanges for sizing issues only.

To be eligible for an exchange:

Request must be made within 7 days of delivery
Item must be unworn, unwashed, and in original condition
Item must have original packaging and tags (if applicable)

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos of the item and packaging

We will work to resolve the issue as quickly as possible.

Non-Eligible Items

We do not accept:

Worn or washed items
Items with stains, odors, or damage caused after delivery
Sale or promotional items
Refund requests for sizing issues

Shipping

 FHLA is not responsible for lost or stolen packages once marked as delivered by the carrier.

Contact

For any questions regarding your order, please contact us at:

Fallenhearts.la@gmail.com

Thank you for supporting FHLA.